I have an Op-Ed in Ottawa Citizen today, about how Canada’s new Citizen Services ministry can benefit from one ally’s resounding success in becoming a truly digital government.

Tl;dr: The success of Ukraine’s government app, Diia, isn’t about the war or the pandemic. It’s about the commitment the Zelenskyy government made early on to putting “the state in a smartphone,” and how they manifested that commitment, not just in words, but in their organization and authorities, their budget and laws.